Refund Policy

Refund policy

We recognize that there are times that you may need to return an item for a specific reason due to size, color or preference. Our return policy on bags and leather goods allows you to return new and unused products within 30 days of purchase for a refund.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange and we do not accept returns for personalized orders.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The customer is responsible for any return shipping charges unless and until the item received damaged, wrong and broken. 

Shipping is non-refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at montexooleatherstore@gmail.com

Shipping

To return your product, you should mail us at montexooleatherstore@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.